Terms and Conditions

As of: 10 May 2026. These terms apply to all contracts between GlowRide and its customers via the website glowride.at.

1. Conclusion of contract

A binding contract is formed upon purchase of a credit pack or booking of a class. A registered account and confirmed email address are required.

2. Prices and payment

The prices displayed in the webshop at the time of order apply. We claim the small-business exemption under Austrian VAT law (§ 6 Abs. 1 Z 27 UStG) — no VAT is shown. Payment is processed online via Stripe (credit card, SEPA direct debit).

3. Credits and validity

Purchased credits are valid for 12 months from the date of purchase. Credits from vouchers are valid for 12 months from redemption. Credits are non-transferable and non-refundable upon expiry.

4. Cancellation and withdrawal

Bookings can be cancelled free of charge up to 12 hours before class — the credit is refunded automatically. Later cancellations can be reviewed on request (e.g. illness with medical certificate).

Right of withdrawal for consumers under Austrian FAGG: A 14-day right of withdrawal applies to online purchases. This right expires when a service is first used (a class is booked with the credit).

5. House rules

The studio rules of conduct apply. Trainers may exclude persons with health restrictions or under the influence of alcohol/drugs from class.

6. Liability

Participation is at your own risk. We are liable only for damages caused by intent or gross negligence. Medical clearance before first participation is recommended, especially for pre-existing cardiovascular conditions.

7. Data protection

Information on the processing of personal data is provided in our privacy policy.

8. Applicable law and jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Linz. Consumers may also bring action in their place of residence.

9. Severability

Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected.